Abdelrahman Al-Sadat Abdelrahman

Customer Service Representative & Sales

Lead and supervise the customer service team by assigning tasks, managing schedules, and ensuring compliance with company policies. Monitor team performance through KPIs such as AHT, FCR, CSAT, and prepare regular performance reports. Coach and develop team members by providing ongoing training, feedback, and guidance to improve skills and service quality. Handle escalated customer issues and resolve complex complaints in a timely and professional manner. Ensure service quality by reviewing calls, emails, and customer interactions to maintain high standards. Motivate and support the team to achieve targets, maintain productivity, and create a positive working environment. Coordinate with other departments such as Sales, Operations, and IT to support seamless customer service operations. Prepare weekly and monthly reports highlighting team performance, challenges, and improvement plans. Improve customer service processes by identifying gaps, recommending solutions, and enhancing the overall customer experience.

• Manage cash operations, ensuring optimal cash flow and account structures
• Responsible for Petty cash and company’s custody
• Perform regular bank and cash reconciliations; maintaining and monitoring petty cash
• Performing customer aging reports, improving collection efficiency by following status with customers
• Design loan schedules and repayment plans and monitoring status with Customers

Respond to customer inquiries via phone, email, and live chat. Resolve customer issues promptly to ensure satisfaction. Promote products and services and recommend suitable solutions. Follow up on orders and complaints to ensure timely resolution. Achieve individual and team sales targets. Update and maintain accurate customer information in CRM. Provide basic technical support for products and services. Build and maintain long-term customer relationships.

• Optimizing company’s Budgeting and report the status to management
• Analyzing Performance throughout the company and improving team efficiency
• Following up with 13 Branch of the company by improving output and reducing downtime
• Developing strategic plans for enhancing client retention

• Managing and responding to customer complaints and inquiries, and ensuring resolution of issues in a timely manner. • Maintaining active communication with clients to manage expectations. • Follow-up with customers regarding Cheques and cash collections. • Provide splendid customer services to customers in a friendly and courteous manner at all times. • Communicate with Seniors and Managers on work status with client issues that arise

• Managing and responding to customer complaints and inquiries, and ensuring resolution of issues in a timely manner
• Maintaining active communication with clients to manage expectations
• Follow-up with customers regarding Cheques and cash collections
• Provide splendid customer services to customers in a friendly and courteous manner at all times
• Communicate with Seniors and Managers on work status with client issues that arise

• Provide splendid customer services to customers in a friendly and courteous manner at all times • Open new bank accounts according to laid down rules and guidelines • Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction • Participate in marketing and awareness campaigns in the bank to create an enlarged customer base

• Provide splendid customer services to customers in a friendly and courteous manner at all times
• Open new bank accounts according to laid down rules and guidelines
• Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
• Participate in marketing and awareness campaigns in the bank to create an enlarged customer base

• Maintaining a comprehensive understanding of all bank products, services, and policies • Maintaining confidentiality of bank records and client information • Processing loan payments and closing transactions as needed • Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay

• Maintaining a comprehensive understanding of all bank products, services, and policies
• Maintaining confidentiality of bank records and client information
• Processing loan payments and closing transactions as needed
• Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay

• Assisting customers with routine account-related requests such as funds transfers, automatic payments, stop payments, inquiries about bank deposit products and service charges. • Managing and responding to customer complaints and inquiries, and ensuring resolution of issues in a timely manner. • Performing services including check cashing, withdrawal processing, and depositing money. • Updating customer information in the bank’s system and ensuring that all customer information is accurate and up to date.

• Assisting customers with routine account-related requests such as funds transfers, automatic payments, stop payments, inquiries about bank deposit products and service charges
• Managing and responding to customer complaints and inquiries, and ensuring resolution of issues in a timely manner
• Performing services including check cashing, withdrawal processing, and depositing money
• Updating customer information in the bank’s system and ensuring that all customer information is accurate and up to date